Refund policy
At Little Hooves Ltd, we want you to be satisfied with your purchase. If you are not happy, you may request a return in accordance with UK consumer law.
Returns
You have the right to return most items within 14 days of delivery.
To be eligible for a return:
- Items must be unused, unwashed, and in original packaging
- All tags must be intact
To start a return, please contact us with your order number.
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Refunds
Once your return is received and inspected, we will process your refund within 14 days to your original payment method.
Original shipping charges are non-refundable, except in cases where the item is faulty or incorrect.
Faulty or Incorrect Items
If your order arrives damaged, faulty, or not as described, please contact us within 30 days of delivery.
We will offer a replacement, repair, or full refund at no extra cost.
Non-Returnable Items
The following items cannot be returned unless faulty:
- Perishable goods (e.g., opened treats)
- Personalised or custom-made items
- Hygiene-sensitive items once opened
Important Information
- We recommend using a tracked service for returns
- We are not responsible for items lost during return transit
- Refunds may take 3–5 working days to appear after processing