Terms of service

This website is operated by Little Hooves Ltd. By accessing our website https://littlehoovesltd.co.uk/ and placing an order, you agree to be bound by these Terms & Conditions.

Terms & Conditions

These Terms & Conditions govern your use of the Little Hooves website and your purchase of products from us. By placing an order, you agree to these terms. If you have any questions, please contact us we’re always happy to help.

1. About Us

We are a UK‑based online retailer specialising in pony equipment, accessories, and welfare‑focused products.

Little Hooves Ltd is the seller and fulfils all orders placed through this website.

2. Using Our Website

By using our website, you agree to:

  • Use it for lawful purposes only
  • Not attempt to interfere with its security or functionality
  • Not copy or reproduce content without permission

We may update product information, pricing, or policies at any time.

3. Product Information

We take care to ensure product descriptions, images, and specifications are accurate.
However, minor variations may occur due to manufacturing changes or screen display differences.

If an item is materially different from its description, you are protected under the Consumer Rights Act 2015.

4. Pricing & Payment

All prices are shown in GBP (£) and include VAT where applicable.

We reserve the right to update prices at any time.
A contract is formed only when we accept your order and send a confirmation email.

Accepted payment methods are shown at checkout.

All charges, including shipping, are shown clearly at checkout before payment is completed

5. Order Processing & Dispatch

Orders are processed Monday–Friday (excluding bank holidays).
In‑stock items are dispatched within 1-2 working days.

Our standard service is 48‑hour tracked delivery for UK customers and International Tracked 3-11 days for US customers from dispatch.
Delivery times are estimates provided by the carrier.

If an item is out of stock or delayed, we will contact you promptly.

6. Shipping

Full details are available in our Shipping Policy.

Key points:

  • We ship within the UK and US only
  • Shipping costs applied at checkout inline with policy
  • Some items are not available to the US due to customs restrictions
  • In some cases, items may be shipped separately to ensure faster delivery
  • We are committed to providing a transparent, reliable, and customer-focused shopping experience.

7. Returns & Cancellations

Your rights are fully protected under UK law.

7.1 Right to Cancel (Consumer Contracts Regulations 2013)

You may cancel most online purchases within 14 days of receiving your order.
Items must be returned in their original condition.

7.2 Faulty or Incorrect Items (Consumer Rights Act 2015)

If an item is faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund.

Full details are available in our Returns & Refunds Policy.

8. Refunds

Refunds are issued to the original payment method once returned items have been inspected.

We do not refund original shipping costs unless the item was faulty or incorrect.

9. Limitation of Liability

Nothing in these terms limits your statutory rights.

To the fullest extent permitted by law, Little Hooves Ltd is not liable for:

  • Losses arising from misuse of products
  • Indirect or consequential losses
  • Delays caused by carriers or events outside our control

We supply products for personal use only. They must not be resold without permission.

10. Privacy & Data Protection

We take your privacy seriously and comply with UK GDPR and the Data Protection Act 2018.

Please see our Privacy Policy for details on how we collect, store, and use your information.

11. Intellectual Property

All content on this website—including text, images, branding, and design—is the property of Little Hooves Ltd or our licensors.

You may not copy, reproduce, or distribute any content without written permission.

12. Changes to These Terms

We may update these Terms & Conditions from time to time.
The version displayed on our website at the time of your order will apply to that purchase.

13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the English courts.

14. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Little Hooves Ltd  
The Old Farm House, Main Road, Saltfleetby, Louth, LN11 7TP, United Kingdom  
Phone: 333 880 4049
Email: info@littlehoovesltd.co.uk